R.E.I .Tools Pty Lty Guarantee

R.E.I. Tools offers a money back guarantee on all items if they are returned within 21 days of purchase.

For further information go to TERMS, Return Policy

Postal charges / Delivery within Australia

All Orders over $150 Free Delivery* Australia Wide.

* Please note that ‘bulk items’ like display stands will incur freight charges.

FAQs

Do you have a minimum order purchase value?

We don't have a minimum order purchase value.  Free delivery Australia wide for all orders over $150.

I have forgotton my password - what should I do?

• Click [Log In] in the top menu.
• Click the [Password forgotten?] link in the Returning Customer box.

When you have done this a new password will be generated by the system and sent to your email address.

Can I change the system password to something that makes sense to me?

Yes, you can.

• Log in to your account using your email address and the system password that was issued to you.
• Click [My account] in the top menu. Your main account screen will then be displayed. One of the options is [Change my account password] 

 Can I change my delivery address etc online?

Yes, you can. In fact you have complete access to your online account details, preferences and ordering history.

• Log in to your account using your email address and the system password that was issued to you. 
• Click [My account] in the top menu. Your main account screen will then be displayed. Follow the links to access the account information of interest.

 I would like to check on a previous order - can I do that?

Certainly. The information is located in you account information. In fact you can drill down to particular orders and individual items. Access you account information as per the above instructions for account details.

What payment methods are available?

• Credit card: Visa or Mastercard
• Direct bank transfer into our account. You will receive our account details when your order confirmation is emailed to you.